Terms and Conditions

Effective Date: [08.12.2024]

Welcome to Kamara.Africa! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services. If you do not agree with these terms, you should not use our website.

1. Definitions

• “Kamara” refers to the website Kamara.Africa and its parent company.
• “Vendor” refers to individuals or businesses listing products on Kamara.
• “Customer” refers to individuals purchasing products through Kamara.
• “We,” “us,” and “our” refer to Kamara.

2. Eligibility To use Kamara as a Vendor you must be:

• At least 18 years old;
• Legally capable of entering into binding contracts;
• Providing accurate and complete information during registration.
• All vendors are required to operate as legally registered businesses with the relevant government authorities in their respective jurisdictions.

3. Use of the Website

• You agree to use Kamara for lawful purposes only.
• You must not use the website to distribute harmful or unauthorized materials.
• We reserve the right to suspend or terminate accounts found violating these terms.

4. Vendor Terms

Terms and Conditions for Vendors

Effective Date: [08.12.2024]

Welcome to Kamara! By listing your products on Kamara’s platform, you agree to the following terms and conditions. These terms ensure a transparent, secure, and efficient partnership.

1. Vendor Obligations

• Eligibility: Vendors must provide valid identification and proof of ownership for their products.
• Product Standards: All items listed must meet legal and safety requirements, including compliance with local, national, and international regulations.
• Accuracy of Information: Vendors are responsible for providing accurate descriptions, images, and pricing for their products. Any misrepresentation may result in delisting.
• Ownership: Vendors must own or have the legal right to sell the products listed on the platform.

2. Commission Fee

Kamara charges a 25% commission on every successful sale. This fee is deducted from the final sale price before disbursement to the vendor.

3. Logistics and Shipping

• Packaging: Vendors must ensure that products are adequately packaged to prevent damage during shipping.
• Timely Fulfillment: Vendors are required to process orders within 14 business days.
• Logistics Partner: Vendors may opt to use Kamara’s logistics partners or arrange for their own shipping. If using Kamara’s logistics, vendors must comply with all requirements provided.
• Shipping Issues: Vendors are responsible for resolving any disputes related to product quality, damage, or incorrect items.

4. Payments

• Payments for sold items, minus the 25% commission, will be disbursed to the vendor within [insert time frame] after order confirmation by the buyer.
• Vendors must provide accurate bank or mobile money details to receive payments.

5. Safety and Risk Management

• Insurance: Vendors are encouraged to insure high-value items.
• Compliance: Kamara reserves the right to inspect listings to ensure compliance with safety and quality standards.
• Prohibited Items: Vendors are prohibited from listing counterfeit, illegal, or hazardous products.

6. Termination

Kamara reserves the right to suspend or terminate a vendor’s account for non-compliance with these terms, including repeated complaints or fraudulent activity.

7. Customer Terms

• All purchases made through Kamara are subject to availability.
• Customers agree to provide accurate shipping and contact information.
• Kamara is not responsible for product defects, delays, or disputes between customers and vendors but will assist in resolving issues.

1. Buyer Obligations

• Accurate Information: Buyers must provide accurate shipping and contact details to avoid delays.
• Eligibility: Buyers must be at least 18 years old or have permission from a guardian to make purchases.

2. Order Process

• Confirmation: All orders are subject to availability and confirmation by the vendor.
• Cancellation: Orders can be canceled within [insert time frame] of placement unless already shipped.

3. Payment Terms

• Payment Security: Kamara uses secure payment gateways to process transactions.
• Escrow System: Payments are held by Kamara until the product is shipped and confirmed by the buyer.
• Refunds: Refunds will be processed in cases of order cancellation, non-delivery, or disputes resolved in the buyer’s favor.

4. Shipping and Delivery

• Timelines: Delivery timelines are estimates and may vary based on logistics.
• Tracking: Buyers will receive tracking information once the order is shipped.
• Acceptance: Buyers must confirm receipt of goods within [insert time frame] of delivery, failing which the order will be considered accepted.

5. Disputes and Returns

• Returns: Buyers may return products that are defective, damaged, or not as described within [insert time frame] of delivery.
• Dispute Resolution: Kamara will mediate disputes between buyers and vendors and make a final decision based on evidence provided.

6. Prohibited Activities

• Buyers may not use the platform for illegal activities, fraudulent transactions, or any activities that harm Kamara’s operations.

7. Liability

Kamara’s liability is limited to facilitating transactions between buyers and vendors. Kamara is not directly responsible for product quality or vendor actions.

8. Termination

Kamara reserves the right to suspend or terminate a buyer’s account for violations of these terms.

9. Payments and Fees

• Payments are processed securely through [insert payment processor].
• Kamara’s commission will be deducted before the vendor receives their payment.
• Customers are responsible for all applicable taxes, shipping, and handling fees.

10. Returns and Refunds

• Vendors are responsible for establishing their return and refund policies, which must be clearly stated on their product pages.
• Kamara will facilitate communication between customers and vendors for returns and refunds but is not liable for any disputes.

11. Intellectual Property

• All content on Kamara, including text, images, and designs, is protected by copyright laws and may not be used without our permission.
• Vendors warrant that they own or have the right to use any intellectual property related to their listings.

12. Limitation of Liability

• Kamara is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or services.
• We make no warranties or representations regarding the accuracy or completeness of product listings.

13. Indemnification You agree to indemnify and hold Kamara harmless from any claims, damages, or expenses arising from your use of our website or violation of these terms.
14. Modification of Terms Kamara reserves the right to modify these terms at any time. Updates will be posted on this page, and continued use of the website constitutes acceptance of the new terms.
15. Governing Law These terms are governed by the laws of Kenya. Any disputes shall be resolved in Kenyan courts.
16. Contact Information If you have any questions or concerns about these terms, please contact us at:

Email: info@kamara.africa